General Questions | Registration Questions

Q: Can I get Esthetic CEs?
A:
The Advanced Education Conference does offer CEs. CEs are offered on Sunday, July 28  or Monday, July 29. You will receive a CE Certificate if you attended the Advanced Education Spa Pods on either of these days.

Q: Where/When is the event?
A:
Face & Body Midwest will be held in Rosemont, IL at the Donald E. Stephens Convention Centre on July 28- 29, 2019. The Advanced Education Spa Pods takes place over the show days.  The exhibition is also open on Sunday and Monday, July 28 and 29. Event Location Donald E. Stephens Convention Center 5555 North River Road Rosemont, IL 60018.

Q: Can I bring a suitcase or wheeled cart into the exhibition to carry around my purchases?
A:
No wheeled carts or suitcases are permitted on the exhibition floor.  There will be a complimentary bag check area to use so that you do not need to carry around all of your purchases during the event.

Q: What are the show/conference hours?
A:
The Advanced Education Conference Spa Pods begin at  8:00 am.  The Keynote speakers are open to all registrants and begins at 9 am each day.  The Expo hall Hours are 10:00 am-6:00 pm on Sunday and 10:00 am-5:00 pm on Monday.  Supplier Classes are throughout the day on both Sunday and Monday.  A detailed schedule will be added soon.

Q: Can I bring my dog or well-trained pet to the event?
A:
The only animals allowed at the event are service animals as defined by the ADA.  If you have any questions regarding qualifications, please email fbmw@allured.com.

Q: I have a disability that requires accommodation for the Face & Body Spa Expo and Conference or any related activities, who can I contact for scooter or wheelchair rental?
A:
 Scoot Around is our official provider for wheelchair or scooter rentals. For more information on their rental services, Click Here.  If you have any questions regarding other accommodations you may need during the show, please email fbmw@allured.com.

Q: Will there be food & beverages at the show?
A:
A Continental breakfast is included with your full conference Advanced Ed package.  Concessions will be available for purchase in the exhibit hall on Sunday and Monday, July 28-29 during exhibit hall hours.

Q: How do I get a detailed list of exhibitors at the event?
A:
Please see the exhibitor list on the website.

Q: How do I get on the mailing list for next year’s expo?
A:
Just sign up for the mailing list!

Q: Where can I download the mobile app?
A:
The mobile app information will be posted on our website closer to the show.

Q: Is there wifi? How do I access the internet?
A:
 The Donald E. Stephens Centre has complimentary wifi.

Q: I want to register over the phone – can I?
A:
Yes, please call our registration call center at 630.344.6071.  Call center hours are Monday- Friday 8am-5pm CST.

Q: Can I bring an assistant/guest/partner/friend/child that isn’t a licensed esthetician or wellness professional?
A:
Yes, your assistant/guest/partner/friend can register to attend. We understand that our attendees usually like to bring someone that can help them throughout the day. The person assisting does need to register and pay as an attendee. Children also MUST have a paid registration (regardless of age) to be able to gain entrance to the event.

Q: How much does it cost to attend the expo?
A:
$25 for one day or $30 for two days if you register before August 15.  After August 15 the rates increase to $35 for one day and $55 for two days.  All pricing for all events can be found here. Be sure to reach out to your favorite exhibitor and ask them for their VIP code for a discount!

Q: How do I pre-register for the expo?
A:
Registration is now open!

Q: What if I do not pre-register for the expo?
A:
  Registration for Face & Body is open 24/7 through our event.  You can also register onsite at the Donald E. Stephens Centre.  The prices will be higher on-site.

Q: If I attended the show last year do I need to register again for this year’s show?
A:
Yes, registration must be completed every year to gain access to the event.

Q: How long does it take to receive my registration confirmation?
A:
You should receive your registration confirmation within an hour.  If you do not receive your confirmation, please email fbmw@allured.com

Q: What is my exhibitor username and password for online registration?
A:
Your password was emailed to your company point of contact for the show.  To receive your password, please email Andrea at ExhibitorCS@allured.com or call +1-630-344-6038.

Q: How far in advance do I have to register to guarantee that I receive my badge in advance?
A:
Badges are no longer mailed. You will be able to pick them up at the registration counters in the Donald E. Stephens Convention Centre.

Q: How do I get a correction on my badge?
A:
Please see anyone at the onsite registration counters and they can assist you.

Q: Is there a charge for a replacement badge?
A:
There is a $10 reprint fee for a replacement badge, you will also need a government issued ID for a replacement badge.

Q: I can’t go anymore – can I get a refund?
A:
 All sales are final and we are not able to offer any refunds.

Q: I’ve moved – how do I get my badge?
A:
 Please email fbmw@allured.com with your badge number from your email confirmation and your new address.  We will update our registration system with your new details.  Your badge can be printed off on-site at the pre-registration desk.

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